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Short answers for Transfer, Drive, workspaces and plans.

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Common questions

Quick answers to the questions we hear most.

Sender disconnectedWhat to do if a transfer is interrupted.
A direct transfer needs the sender’s tab to stay open. Ask the sender to reopen the active sharing session, or to create a new transfer.
Storage still used after TrashWhy deleted files may still use storage.
Files in Trash still use stored capacity. Physical deletion releases it.
Upload says CheckingWhy your upload is not ready yet.
The upload finished, but the file is not ready yet. Checks continue on the server; come back later to see its status.
A link asks me to sign inWhy a recipient is asked to sign in.
The file owner or the workspace’s access rules require it. Sign in with an account that is allowed; there is no way around the rule.
A file is unavailableWhy a file can’t be downloaded.
The link may have expired or the access may have changed. Ask the owner for new access.
Payment pendingWhat to check if your payment is pending.
The payment provider has to confirm the payment before the plan changes. A cancelled or unconfirmed payment changes nothing; don’t pay twice.

Help topics

Jump to what you need, or visit the developer documentation for API questions.

API keys, transfers from your backend and signed webhooks.

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